Privacy Statement
This statement explains how Moss Roof Treatment handles personal information when you use this website, request a quote, use customer self service, make a payment, receive documents, subscribe to updates, or contact us.
Who this statement applies to
Moss Roof Treatment, ABN 33 635 776 242, is based in Victoria, Australia and provides roof treatment, soft wash roof cleaning, gutter care, quoting, payment, and customer self service tools for customers across greater Melbourne and surrounding areas.
This statement applies to personal information we collect when you use this website, complete a contact form, request a roof quote, upload or provide roof and property details, create or use a customer account, view quotes or job documents, make a payment, subscribe to email or SMS updates, provide feedback, or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles to the extent they apply to us, and other applicable laws.
What personal information we collect
The personal information we collect depends on how you interact with us. It may include your name, email address, phone numbers, service address, billing details, business details, customer account details, quote and job numbers, roof type, property access information, service history, job notes, quote responses, feedback, subscription preferences, and messages you send to us.
If you request a quote or use customer self service, we may collect roof and property information such as photos, measurements, surface details, safety or access notes, service area details, documents, invoice and receipt information, payment status, and information needed to prepare quotes, schedule work, complete jobs, or support your account.
We may also collect technical information when you use this website or customer portal, such as your IP address, browser type, device information, pages visited, approximate location, access times, cookies, analytics data, spam prevention signals, and security logs. We do not intentionally collect sensitive information unless it is reasonably necessary for our work, you consent, or the law allows or requires it.
How we collect personal information
We usually collect personal information directly from you when you complete a form, request a quote, send an email, call or text us, create or access a customer account, make a payment, provide job information, respond to quote reminders, send files or photos, subscribe to communications, or leave feedback.
We may also collect information from payment providers, messaging and email services, hosting and security tools, analytics providers, referral sources, publicly available sources, or another person connected to your enquiry, quote, property, or service, where it is reasonable and lawful for us to do so.
Why we use personal information
We use personal information to respond to enquiries, provide roof treatment quotes, assess service areas and roof details, schedule and complete work, manage customer accounts, provide customer self service access, create and send quotes, invoices, receipts, work orders, and job documents, process payments, record quote responses, provide support, and communicate about work we are doing or may do for you.
We also use personal information to maintain business records, manage suppliers and contractors, improve this website and our services, protect our systems, prevent fraud and spam, comply with legal and accounting obligations, resolve disputes, and manage safety, access, and service quality requirements.
We may use your contact details to send service updates, quote reminders, customer messages, or marketing about our services where the law allows. You can opt out of marketing communications at any time.
When we disclose personal information
We may disclose personal information to people and organisations who help us operate our business and deliver our services. This may include staff, contractors, tradespeople, hosting providers, cloud storage providers, payment processors, banks, email and SMS providers, analytics providers, spam prevention and security providers, software platforms, professional advisers, insurers, and government or regulatory bodies where required or authorised by law.
We do not sell personal information. We only disclose personal information where it is connected to the purposes described in this statement, where you have consented, or where the law allows or requires it.
Overseas service providers
Some of the technology services we use may store or process information outside Australia. This can include cloud hosting, email, SMS, analytics, payment, support, security, document, and software services. The countries involved may change depending on the providers and systems we use.
Where personal information is disclosed overseas, we take reasonable steps to use reputable providers and protect personal information in a way that is consistent with Australian privacy obligations.
Cookies and analytics
This website and customer self service area may use cookies, analytics tools, and similar technologies to operate the site, remember preferences, understand how people use the site, improve performance, maintain sessions, and protect against misuse. You can adjust cookie settings in your browser, but some parts of the site or customer portal may not work properly if cookies are disabled.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include access controls, secure accounts, backups, software updates, provider security controls, payment platform controls, spam filtering, and internal procedures.
We keep personal information for as long as needed for the purpose it was collected, to provide services, to maintain business, tax, accounting, warranty, safety, quote, job, and customer records, to resolve disputes, or to comply with legal obligations. When we no longer need personal information, we take reasonable steps to destroy it or make it anonymous where lawful and practical.
Access and correction
You may ask us to give you access to personal information we hold about you, or to correct it if it is inaccurate, incomplete, or out of date. We may need to confirm your identity before responding. In some cases, the law may allow us to refuse access or correction, but we will explain our reason where we are able to do so.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can review the issue and respond. We will aim to handle privacy complaints promptly and fairly.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Changes to this statement
We may update this Privacy Statement from time to time to reflect changes in our services, systems, business practices, or legal obligations. The updated version will be published on this page.
Contact
To ask a privacy question, request access or correction, make a privacy complaint, or ask for this statement in another format, contact Moss Roof Treatment through the contact page.
Last updated: 9 June 2026.